Thank you for choosing our online store to make your purchases.

Below you will find our product purchasing and shipping policies.
Please read this document carefully before placing your order.

Modifications: We reserve the right to adjust or update these purchasing policies at any time. Changes will come into effect when they are posted on our website.

Products and prices: Our product catalog and price list are available in the virtual office of the official site www.nbnliving.com, and are expressed in United States Dollars (USD). We reserve the right to modify prices.

Product availability: Our products are subject to availability. In the event that a product is not currently available on the website, you can contact the customer service department to offer an alternative or to find out the estimated waiting time for the availability of the product. If your order has already been generated, we will contact you to offer you an alternative or to inform you of the estimated waiting time for product availability.

Payments: Payments are made through our website with secure and reliable payment methods using the 3D Secure service. We accept credit and debit cards, zelle, bank deposits or wire transfers. Prices may be shown in local currency for payments with deposit or transfer to local bank accounts. When payment is made by credit or debit card, the payment in local currency will depend on the exchange rate used by the cardholder's bank.

Refunds: A refund will be done when an order is cancelled before it is shipped or delivered in person. The refund will be done in the same payment method used to made the purchase. Refunds may take form 5 to 10 business days unless the product has been shipped or it is reported as unauthorized charge in which case the following procedure will apply.  

Unrecognized charges: NBN Living has a specialized department at your disposal to deal with unrecognized charges, fraud and collections. When you need to make a claim, clarification or query, we ask you to contact us by sending an email, attaching a signed letter, your current official identification, evidence if you have it and your telephone contact information to: cumplimientos@nbnliving.com

Our staff will open a file to clarify the unacknowledged charge and will provide timely follow-up to resolve the matter. Subsequently, the cardholder will be contacted to respond to their claim. Generally the clarification process can take an average of 30 business days but for some countries may take an average of 90 business days. The procedures will be carried out in accordance with the current laws of the country where said unrecognized charge has been filed.

Taxes: Product prices estimate taxes, duties or other charges that may apply in your country. These charges will be the responsibility of the client.

Orders: Once you have placed your order, you will receive a confirmation email with your order details. If you detect an error in your order, please contact us through our customer service within a maximum period of 24 hours.

Warehouses: We have warehouses that are distributed in different parts of the world. It is important to select the corresponding warehouse so that you can pick up your order at the nearest branch or, for example, if you are in the United States of America, choose the BAKERSFIELD CALIFORNIA WAREHOUSE so that it arrives at your home. To avoid errors, we recommend that you carefully check the shipping address before finalizing your order.

Shipping: Products will be shipped to the address indicated at the time of purchase. Please verify that the address is correct before finalizing your order. NBN Living will not be responsible for shipping address errors that result in package loss or damage. 

Shipping Information: We will send you an email with delivery tracking information for your package once it has left the warehouse. Delivery time may vary depending on your location and shipping conditions. If you have any questions or concerns about shipping your package, please contact our customer service  department  using the contact  information in our contact section.

Cancellations: If you wish to cancel your order, please contact our customer service department by telephone within a maximum period of 24 hours after placing the order. No order cancellations will be accepted once the product has been shipped.

Exchanges and Returns: Returns or exchanges of products are not allowed once they have been shipped or delivered. If you receive a damaged or defective product, please contact our customer service department so we can help you resolve the issue in the most appropriate manner. The return of an order may be authorized if the packaging is in poor condition at the time of receipt (broken, dented or wet), the bottles are damaged or the product is different from the one you ordered. To make the return valid, you must record the reason for the return in writing in the transport guide and attach photographic evidence along with a copy of the original receipt and/or purchase invoice. The product must be returned with its original packaging.

There will be a maximum period of 3 (three) business days to report the return, via WhatsApp, customer service telephone, or deliver it personally to the corporate offices, otherwise, no claim will be accepted.

In the event that the customer returns the damaged product via parcel, they must notify it via WhatsApp or the customer service telephone number. The package must be received by NBN Living within a period of 15 (fifteen) business days. A Distributor may make the product exchange valid in his next purchase by shipping within the corresponding period. Shipping costs related to the exchange and return of products will be the responsibility of the Independent Distributor, except in cases of returns that are due to damaged products or receipt of an unsolicited order.

Returns are prohibited in the following cases: 1) Products returned after the established period of 15 (fifteen) business days, 2) Products that have obvious signs of use, 3) Products removed from their original packaging and that have no evidence of damage, 4) Products that have been removed from their original packaging with missing parts.

Regardless of the circumstances, NBN Living will not process returns in cash. It will be done by exchanging the product, through wire transfer or to the card used to pay  the order.

Guarantee: The guarantee established by law applies. If you have a quality problem, you must contact our customer service to start the warranty process.

Customer Service: If you have any questions, concerns or comments about our purchasing policies, please contact our customer service through our contact numbers. We promise to respond to your query within a maximum period of 24 hours. Our customer service hours of operations are from Monday to Friday from 9:00 a.m. to 6 p.m. México City  Central Standard Time.

Privacy: NBN Living is committed to protecting your privacy and the personal data you provide to us. We will not share your data with any other company or person. Our website and payment forms uses HTTPS and strong security practices not susceptible to card testing.  Our customer’s payment information is handled safely.

Liability: NBN Living will not be liable for direct or indirect damages resulting from the use of our products. Our liability is limited to the value of the product purchased.

Intellectual Property: All content on our official website, including text, graphics, logos, images and software, is the exclusive property of NBN Living or its content suppliers. No unauthorized reproduction, modification, distribution or use of any content is permitted without the prior consent of NBN Living.

Applicable law: These purchasing policies are governed by the laws of each country where our products are marketed.